PLASTIA s.r.o. Terms and Conditions
Effective from 6 August 2018
The online store at is intended for conducting business with buyers from the Czech Republic (CR), Slovak Republic (SR) / for deliveries of goods to addresses in the CR and SR.
In the event that a purchase order is received / a contract of purchase is concluded with a buyer from another country / for a delivery to an address located in another country, PLASTIA s.r.o. shall be entitled to withdraw from the contract of purchase or initiate negotiations on the individual terms of the contract of purchase with the buyer / on amending a previously concluded contract of purchase. If no agreement is reached without undue delay after the negotiations are initiated, either party shall be entitled to withdraw from the contract of purchase.
The buyer may be a consumer or an entrepreneur.
Ordering the Goods / Conclusion of the Contract of Purchase
Goods are ordered by sending an order form (shopping cart) to PLASTIA s.r.o. By sending a purchase order, the buyer declares that he/she has become familiar and agrees with these Terms and Conditions. The buyer is sufficiently notified of these Terms and Conditions before placing the order and has the opportunity to become familiar with them. These Terms and Conditions are then part of the concluded contract of purchase. The contract shall be deemed to have been concluded at the moment when the purchase order is delivered to PLASTIA s.r.o. with the exception of the situation when the goods are out of stock or when PLASTIA s.r.o. loses its ability to deliver. Notwithstanding any other arrangements, the contract of purchase shall be concluded upon acceptance of the goods by the buyer.
The contract shall be concluded in the Czech language, no other language versions shall be binding and are for information only. A concluded contract is archived by the Seller for the purposes of its successful performance, no access is granted to third parties, and the buyer can access it upon request for 3 years. Information about the individual technical steps leading to the conclusion of the contract are apparent from the online store ordering process and the buyer has the option to check and, where necessary, correct the purchase order before sending it. These Terms and Conditions are also displayed at the website of the online store, allowing their archiving and reproduction by the buyer.
Photos and images of the goods are for illustration only and may not correspond to the actual appearance of the goods, which applies in particular to the colour tone of the goods.
Price of the Goods
The prices shown in the online store at are the final prices inclusive of VAT at the statutory rate effective on the date of taxable supply, and inclusive of all taxes and fees, exclusive of cost of delivery and the method of payment of the purchase price.
However, buyers-entrepreneurs who log into the online store under their company identification number see the basic prices exclusive of VAT. VAT at the statutory rate effective on the date of taxable supply shall be added to these prices if the respective transaction is subject to VAT.
Errors may occur when the goods posted in the online store are edited. In order to have legal certainty, PLASTIA s.r.o. limits its liability for such potential errors by stating that it is never willing to conclude a contract of purchase at a price that is obviously inadequate to the goods, unless the goods are clearly marked as such (special promotion, discount etc.). No contract of purchase shall be deemed to have been concluded or, respectively, both parties are entitled to withdraw from a contract of purchase (not to accept the purchase price) in the event that the purchase price is shown apparently incorrectly at the online store site (without a specific reason, the price is significantly different than for other comparable goods etc.).
The price for the goods can be paid using the following methods:
a) cash on delivery – only for deliveries to addresses in the Czech Republic and in CZK
only if the amount does not exceed the legal limit for cash payments
b) bank transfer (payment order) to the seller’s account number:
- For purchase orders in CZK: 2521250100/2600
- For orders in EUR from DE, CH, AT: 4556364600/BLZ 855 901 00 EUR.
- For orders in EUR from all other countries: 2521250207/2600
c) via The Pay payment gateway – by card or so-called ePlatba
When submitting a purchase order, the buyer / payer has the opportunity to use the ePlatba service that redirects him/her to his/her online banking. The buyer then makes the payment via online banking. PLASTIA s.r.o. ships the goods immediately after the payment confirmation is received. Money transfers are made via the account of The Pay, s.r.o. Sensitive data that you enter in the online banking system are protected by the banks' payment gateways and do not enter any third party environments. Payment processors can only see information about the transaction that is communicated to them by the bank together with the transaction.
d) advance payment invoice - make the payment based on an advance payment invoice that will be sent to you.
Under the Sales Registration Act, the seller is required to issue a receipt to the buyer. At the same time, the seller is required to register the sales revenue with the tax administrator online; within 48 hours in case of a technical issue.
Terms of Delivery
The goods can be picked up in person at the place of business of PLASTIA s.r.o., Žďárská 313, 592 14 Nové Veselí (on workdays from 8 a.m. to 3 p.m.), or delivered to you via one of the contractual carriers of PLASTIA s.r.o. (PPL, Toptrans, Geis, DPD and Dachser).
PLASTIA s.r.o. will select the best possible carrier on behalf of the buyer with regard to the type of the goods (quantity, size weight etc.) ordered by the buyer. The buyer has the option to indicate his/her preferred carrier in the notes. However, PLASTIA s.r.o. is not required to accept the selected carrier.
Delivery to an address in the Czech Republic............................... CZK 119 incl. VAT or EUR 5
Delivery to an address in the Slovak Republic.............................. CZK 380 incl. VAT or EUR 15
Delivery to an address in EU (other states than CZ and SK)........... Standard CZK 650 incl. VAT or EUR 25
However, these costs cannot be determined in advance due to the number of countries in the world, i.e. costs exceeding the above amount may be charged.
In this case, PLASTIA s.r.o. may request the buyer's consent to the cost of shipping, and if such consent is not granted without undue delay, either party is entitled to withdraw from the contract of purchase
For purchases over CZK 2,000 incl. VAT..................................... FREE SHIPPING within the Czech Republic
For purchases over EUR 100 or CZK 2,500 incl. VAT.................. FREE SHIPPING to the Slovak Republic
For purchases over EUR 200 or CZK 5,000 incl. VAT.................. FREE SHIPPING to other countries worldwide
Cash on delivery is only available for shipping to addresses in the Czech Republic and for payment in CZK. We charge a fee of CZK 30 incl. VAT for COD delivery within the Czech Republic.
When selecting „Delivery out of EU“ option, your order become „Individual Demand“. In that case, you will be contacted by Plastia s.r.o., and we will tell you individual conditions of delivering goods, or other options how to get goods from your demand.
Czech and Slovak Republics
We dispatch goods in stock within 2 workdays. Upon dispatch, the shipment is handed over to the carrier for delivery within the carrier’s delivery times (within 5 workdays).
We dispatch goods in stock within 2 workdays. Upon dispatch, the shipment is handed over to the carrier for delivery within the carrier’s delivery times (within 14 workdays).
If no delivery time is indicated in the online store for goods that are out of stock and a contract was concluded, the delivery time shall be determined by PLASTIA s.r.o. In the event that the goods are not dispatched within 14 days of ordering, either party shall be entitled to withdraw from the contract.
This shall apply accordingly in the event that the number of pieces of goods in stock is lower than the number ordered by the buyer. In this event, if all goods are not dispatched within 14 days of ordering, either party shall be entitled to withdraw even from part of the contract of purchase (regarding the part of the goods that are out of stock). Upon partial withdrawal from the contract, the goods that are in stock shall be delivered within the delivery times indicated for deliveries of goods in stock.
Withdrawal from a Contract of Purchase by a Consumer
Sample instructions for consumers regarding the right to withdraw from contract and sample form for consumers' withdrawal from contract are available .
The buyer determines and agrees that payments shall be refunded to him/her by bank transfer to the bank account indicated by the buyer as part of the withdrawal. No additional cost shall be incurred by the Buyer in this regard.
Terms of Claims - Claim Procedure
The PLASTIA s.r.o. Claim Procedure that contains information about the scope, terms and methods of claiming rights arising from defective performance (“claim”) along with information about where to make a claim is available .
Personal Data Protection
When processing personal data of its customers, PLASTIA s.r.o. follows the principles of legality, fairness, transparency, limitation of purposes, minimization, accuracy, limitation of storage, integrity and confidentiality. PLASTIA s.r.o. processes personal data for the purposes of performing contracts with customers, for the purposes of fulfilling its applicable statutory obligations and for the purposes of legitimate interests of PLASTIA s.r.o.
Extrajudicial Resolution of Consumer Disputes
In the event that a consumer dispute arises between PLASTIA s.r.o. and a consumer from a purchase contract that cannot be resolved by mutual agreement, the consumer may file a petition for extrajudicial resolution of such a dispute to the designated authority for extrajudicial resolution of consumer disputes which is:
Czech Trade Inspection Authority
General Inspectorate – ADR Department
120 00 Prague 2
More information is available at .
Compliance with the obligations under Act No. 634/1992 Sb., on Consumer Protection, as amended, is supervised by the Czech Trade Inspection Authority ().
Consumers can also use the platform for on-line dispute resolution which is established by the European Commission at .
General courts are competent to settle the dispute in court.
These Terms and Conditions may be amended or terminated only in writing. For these purpose, a written form shall not include simple electronic communication (e-mail without an electronic signature).
The legal relationship established by a contract of purchase shall be governed by the laws of the Czech Republic, in particular Act No. 89/2012 Sb., Civil Code. Contracts of purchase concluded with consumers shall be also governed by Act No. 634/1992 Sb., on Consumer Protection.
Disputes arising from or associated with a contract of purchase shall be resolved by a court of the Czech Republic with competence over the registered office of PLASTIA s.r.o.
Disputes arising from or associated with a contract of purchase concluded with a consumer shall be resolved by a court of the Czech Republic in all cases where this may be agreed with the consumer in accordance with applicable legislation.
Files for download:
- PLASTIA s.r.o. Terms and Conditions effective from 6.4.2018 (PDF, 189.32 KB)
- Extrajudicial Resolution of Consumer Disputes (PDF, 124.35 KB)
- PLASTIA s.r.o. Terms and Conditions effective from 6.8.2018 (PDF, 191.7 KB)